Social Media Superpowers
I watched the movie “Kick Ass” the other night, and oddly, it got me thinking about social media (It’s a curse we in the business of sm live with. Be kind.) I came up with a list of how social media gives companies and individuals superpowers:
- Invisibility: When you monitor and listen to the cloud to find out who is talking about you and your competitors and what they are saying, you are enjoying the benefits of a cloaking ability. They can’t see you, but you’re sizing up who your audience is or could be, as well as finding out exactly what they need from your type of product or service. Invisibility helps you prepare and fill gaps.
- Empathy: The ability I hope you get from using the first ability. The reason you do all that looking and listening is to understand the audience and to empathize

There are two different lines of thought in marketing – the feel gooders and the analyzers. Feel gooders look at trending, human behavior, and endeavor to uncover what makes human beings tick. The analyzers look at hard numbers, popular word choices, times of day people are in the stores, and anything else you can assign a hard and fast number to. Feel gooders rely on intuition and gut to guide them. Analyzers rely on facts and figures.
